Freeware HelpDesk CentreDesk GroupLog and track customers' calls and full history. | |
Download |
Freeware HelpDesk CentreDesk Group Ranking & Summary
Advertisement
- License:
- Freeware
- Language:
- English
- Price:
- Free
- Publisher Name:
- By Merging Technologies
- Publisher web site:
- http://www.mergingtechnologies.co.za/
- Operating Systems:
- Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate
- Additional Requirements:
- Microsoft Office 2000 - 2010 Professional
- File Size:
- 24.7 MB
- Total Downloads:
- 12472
Freeware HelpDesk CentreDesk Group Tags
- Desk Assistant Desk Help Desk easy easy-to-used easy-to-use Internet Help Desk intranet Help Desk 3D desk help desk tool desk application desk tool Web Help Desk help desk application help desk software Medical Desk Dictionary desk exercise desk calendar manage flashcard desk desk icons desk iconset multiple desk multi-desk helpdesk software front desk free help desk free help desk software free help desk system help desk system desk lock personal desk easy bookmaraker easy reconnect call tracking desk calendars call logging desk doctor ITIL help desk hide desk desk band easy lingo easy videoer current version plugin full nero pc nokia asha 301 motorola em330 driver driver updater pro hot celebrity candids wpp logo vector 3gpp tsmp4 files imei software RV to VCD z group we group bird group Front Desk Software
Freeware HelpDesk CentreDesk Group Description
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved or rejected) Invoicing (including a cancellation fee option) and a Batch Email facility. Invoice summary Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
Freeware HelpDesk CentreDesk Group Related Software